Serving Colorado's Counties

Issue Number 30- Bidding Farewell to Carole Dinan-Fitch

May 20, 2020

Carole Dinan-Fitch, Workers’ Compensation Claims Manager, is retiring from CTSI effective May 22, 2020. Carole has been the Workers’ Compensation Claims Manager since joining CTSI in 2013. She came to CTSI from Fireman’s Fund Insurance Co. and has more than 42 years of experience in the worker’s compensation industry, including positions with CenturyLink and Farmers Insurance. Carole has been an active participant in Colorado’s self-insurance industry as a member of the Colorado Self Insured Association, where she served as the secretary for several years.

A True Professional

According to Allen Chapman, former CTSI Executive Director, who worked with Carole for more than 6 years, “Carole is a reflection of what one would expect of a true professional within the industry, she is personable, knowledgeable, dedicated, reliable, possesses great leadership qualities and has always been a pleasure to work with.” 

Carole has built strong relationships with her co-workers and her leadership has helped shape the worker’s compensation department into a responsive and efficient team. John (Chip) Taylor, CTSI Executive Director, has appreciated Carole’s steady leadership of CTSI’s workers’ compensation claims unit, which has enabled it to run smoothly and adopt new processes, including many system improvements she oversaw. Furthermore, “Her ability to manage a challenging collection of claims has helped the pool continue to provide for injured county workers effectively. We are very grateful for Carole’s contributions to CTSI and CWCP and wish her all the best in her well-deserved retirement!”  

A Smooth Transition

Upon Carole’s retirement, Kurt Muehler will step into the role of Worker’s Compensation Claims Manager. Kurt has been with CTSI for 13 years and currently holds the position of Senior Claims Examiner, Worker’s Compensation. Kurt brings over 34 years of experience in the insurance claims industry to his new position.  He came to CTSI from Arrowpoint Capital Corporation, formally Royal & Sun Alliance Insurance. Kurt’s expertise and industry experience are an asset to CTSI.

Kurt stated that working with Carole has had a positive influence on his career. He further said, “She has created a great working environment, and her decision to retire is met with mixed emotions. She will be missed, but we strive to transition and positively influence the future of the CTSI Workers’ Compensation department.”

What This Means for Counties

Carole’s leadership and guidance will be greatly missed; however, CTSI prides itself on being responsive to its members. So, as we wish Carole a happy retirement, be assured that the staff members in the Worker’s Compensation Pool will work to ensure a seamless transition for our membership. For more information about the transition, contact CTSI at or to congratulate Carole on her retirement, email her at cdinan-fitch@ctsi.org

A PDF of this Technical Update is available here. Please visit https://www.ctsi.org/technical-updates to view past Technical Updates.

News & Updates

Technical Update Issue 37 - Heat-related Illnesses

As temperatures soar, the risk of heat-related illness increases. These illnesses are caused when the body’s cooling mechanisms (i.e., sweating, radiating heat, etc…) are unable to lower the body’s core temperature, usually as the result of physical activity and/or high temperatures. People with pre-existing medical conditions, the elderly, and young children are most at risk […]

Read More
June: The Benefits of Vitamin D
Read More
Technical Update Issue 36 - SB20-217: Law Enforcement Integrity Act

SB20-217, concerning law enforcement accountability and signed by the Governor on June 19, includes several provisions that have implications for pool insurance coverage. A PDF of the signed act is available here. SB20-217 & CAPP Based on the manuscript form of the CAPP policy, which is designed to meet the current and expanding needs of […]

Read More
Issue Number 35 - Caution! Snake Season is Here

Of Colorado’s 30 snake species, only three pose a threat to humans: the prairie rattlesnake, the Western rattlesnake and the massasauga rattlesnake. Observe and share the following safety tips to better understand snake behavior: Rattlesnakes like to hide. Snakes do not like to interact with humans or other animals. If the snake coils up and […]

Read More
CTSI Mourns James Buchanan Adams III, CTSI Property & Liability Senior Claims Examiner

James Buchanan Adams III, CTSI Property & Liability Senior Claims Examiner, passed away on April 25, 2020.  James was a valued member of the CTSI team for over 13 years.  Born in Atlanta, Georgia, James grew up in Brooklyn, New York.  He moved to Littleton, Colorado, with his family in 1989 and enjoyed the many […]

Read More